Nike Global Membership Visual Center
An update to the original Nike Membership Visual Center, which established an identity for membership. Utilizing the same welcoming tone and key design elements of Membership, but turning the spotlight onto benefits to drive clarity and distinction around the program. This iteration also includes fresh photo art direction, messaging frameworks and guidelines for emerging Connected Membership programs with partner retailers.
Member Benefits → Hero Benefits
Instead of a focus on “what” Membership is, Nike is pivoting to focusing on the “why,” to show a true value exchange. A previously extensive list of benefits has been simplified down to six hero benefits: Sport & Wellness, Member Shop, Nike By You, Member Days, Member Rewards, and SNKRS.
In order to highlight our Hero Benefits, we created benefit lockups. This design gives equity between our benefits and the orange Swoosh for Membership. Secondary Benefits do not appear as lockups. Creative executions should be limited to using onelockup per application.
The goal of Nike Membership art direction is to capture the unique spirit of all Members as they are, and in their own way. This includes capturing real moments, with real people in emotive, authentic, approachable and celebratory imagery.
When styling for Membership photography, choose footwear that is neutral and classic. Colorways should be 30% bright and bold, but otherwise stick to evergreen colors (colorful accessories create smaller color pops). Prominent Nike and Jordan logos, swooshes, and graphics will help to brand images.
Our opportunity is to make Connected Membership the preferred way to shop Nike at Partners by defining benefits intended to sit at the intersection of Consumer Value, Partner Strengths, and the Nike's Vision for Membership
Abercrombie & Fitch Brand Refresh
Previous branding and design
My role upon joining the Abercrombie & Fitch brand team was to lead our in-store and digital "conceptual" team in re-imagining the brand for a more trend-conscious customer who was willing to pay for new arrivals and full-priced products. Utilizing only our existing typefaces, I created a revitalized style guide and visual language that appealed to new consumer audiences, while maintaining the brand heritage.
Regular customers, particularly in the male demographic, had long remained the same; Their primary purchases were basic items such as polos and button-downs, with a preference to purchase on sale items. This behavior forced the brand to place items on discount to generate transactions, negatively impacting overall AUR.
Previous Abercrombie branding was bold, aggressive, and somewhat lacking in sophistication — there was too little space for elements to breathe, creating unnecessary tension in the designs, and extensive use of uppercase type came across as overly masculine and often failed to bring hierarchy into consideration.
Within the first few weeks of joining the team, we were working to deliver the Spring 2019 campaign. I quickly began to make immediate changes, beginning with evaluating our existing brand typefaces, Trade Gothic, which was being used as a bold and imposing headline, and Garamond, which had mostly disappeared from the typographic style guide, although it is the basis for the brand's iconic Abercrombie & Fitch logo.
By reversing the hierarchy of the style guide and focusing on repositioning the highly-legible sans serif Trade Gothic as body copy and the elegant and regal Garamond as the headline typeface, a more refined visual language began to take shape. With the addition of a few well-considered elements, such as italicizing for emphasis and the em-dash as a decorative and functional piece of punctuation, the brand began to feel simultaneously more human and more premium.
As a part of the brand revitalization, a style guide was created for the brand to follow, and for the abercrombie kids brand to emulate. Guidelines were created for typographic hierarchy for narrative messaging, as well as for more complex typographic lockups like the many and varied promotional messages utilized by the brand throughout the year.
Our goal was to take messaging that had in part eroded the public perception of the brand’s value, and although we could not eliminate promotional marketing messaging, to elevate and and subdue its appearance. We moved away from the capitalized, bold, and often red Trade Gothic serif and created guidelines for promotional messaging that felt seamless with the brand’s other typographic treatments.
Beyond the face of the brand, we also began to focus on the functional, including the structure of homepage, updating the typography and structure of product landing pages, aligning an increased frequency of new products with the cadence of new arrivals messaging, and the alignment of direct marketing such as email with our social and ecommerce messaging.
Loyalty Program Rebrand
A part of refreshing the Abercrombie & Fitch brand for a 2019 trend-foward consumer was taking the "A&F Club" and transforming it. We began with the name, which we user-tested and selected to imply a move toward enhanced personalization in your rewards and shopping experience, and a tagline that made it obvious that the loyalty program's focus was on earning rewards.
Creating a logo for the new myAbercrombie loyalty program happened in tandem with renaming the program. I also designed a visual language for the program, including reward "coupons" and the rewards dial which indicates your loyalty program status. I art directed designers who executed these elements within a loyalty dashboard on the Abercrombie.com website and various trigger emails for both the adults and kids Abercrombie brands.
Loyalty Program Name and Logo Design
When working through the name for the loyalty program, we user-tested three variables: program name, program tagline, and logo design. We were internally hoping to move away from the name "A&F Club" due to our desires to hint at personalization, evolve the program into a more rewards-based platform, and also add maturity for an older demographic.
Before we could do this, we wanted to test if 1) "A&F Club" held too much recognition for existing customers and if they would feel alienated by a sudden change and 2) if the word "Rewards" needed to be in the name of the program for customers to understand the program benefits.
In order to track rewards, we developed a dial to gauge points and status and coupons to communicate when rewards had been earned. Tickets operated as visual rewards indicators, while the elongated ticket fit within the shopping bag.